Ineligible Item For Refund
There are times that our Returns Department deems an order ineligible for a refund based on the condition of the items that have been returned. If this is the case, the item will be disposed of for health and safety concerns and we do not send denied items back to a customer.
Obtaining Refunds With Canceled Credit Card
If you still have that same account, your bank should automatically process the funds into your account. If that account is closed or you are concerned about receiving your refund, please contact Customer Service for guidance.
Refund Processing Time
If you’ve purchased something from us between early September through December, and you’re looking to return it, we’ll ask in advance for your patience! We get more returns during that period than the rest of the year combined, so it will take some extra time. Once the return is received in our facility, it generally takes 2-4 weeks for the refund to post back into the account the order was placed under.
If you’ve purchased something from us outside of these months, then you’re in luck (and you must love costumes as much as we do)! During these months, the refunds will generally be credited back to the account within 1-2 weeks of arriving at our facility.
NOTE: If it’s been two full billing cycles since the return arrived in our facility, we would ask that you contact us, keeping in mind that we may ask you to contact your financial institution to verify refund status first.